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Returns & Exchanges

 

Returns/Exchanges for products purchased directly from the Rare Rabbit® website (Online Store)

Rare Rabbit products purchased at full price from our website (Online Store) can be returned and exchanged within 14 days of purchase as long as they are in new - unused/unworn/unwashed - condition and still have the original swing tags and packaging attached and are accompanied by the original receipt of purchase. Exchanges are available within this time if you have purchased an incorrect size/colour. In accordance with Health and Safety Standards we are unable to accept returns / exchanges for hair accessories and earrings unless they are faulty.  We regret to advise that no refund or exchange can be made without original proof or purchase.    

Upon receipt of the product and the original receipt at head office we will inspect the product to determine it is in its original condition and action the return/exchange accordingly.

Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.

Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Freight of the replacement product or alternatively, please include an Australia Post Express Post Satchel (which is trackable) so that we can despatch your replacement product without delay. Securely pack and seal your items in their original condition and please send all Returns/Exchanges together with your contact details to the below-mentioned address:

Postal Address
Rare Rabbit Pty Ltd
PO Box 7257
East Brisbane, QLD, 4169
Australia

As suggested please use a carrier that provides a tracking number and keep a record of that number as Rare Rabbit ® is not responsible for packages not received. 

 

Returns/Exchanges/Refund Policy for Sale Items

Items purchased on sale are not eligible for returns/exchanges/refunds unless faulty or not fit for the purpose as stated.

 

Returns/Exchanges/Refunds for products purchased from a Retail Store that sells Rare Rabbit.

For products purchased from a retail store that sells Rare Rabbit products, contact needs to be made to the store directly for their Returns/Exchanges/Refund policy. Rare Rabbit ® cannot accept returns/exchanges for items purchased from a multi-brand Retail Partner.